Guerra-López on Measuring Performance in Rwanda

Ingrid Guerra-López, PhD, CEO-IFNAEPerformance Management, Performance Metrics

Dr. Ingrid Guerra-Lopez, CEO of IFNAE, participated in an expert panel discussions at the Measuring Service Industry Performance Conference in Rwanda this August, sharing best practices for gathering data and measuring performance in the service industry.  Read more about her ideas here: http://www.newtimes.co.rw/section/article/2016-08-15/202619/